Terms of Sale

1. Purpose and acceptance

These terms set out the rights and obligations of the parties for the online sale of the products offered on kpop-clothes.com. Placing an order implies full acceptance of these terms, which the Customer acknowledges having read before confirming the order. The terms applicable are those online on the day of the order.

2. Products

Kpop Clothes sells fan apparel and accessories inspired by K-pop: t-shirts, hoodies, caps, bucket hats and stickers. The products are unofficial fan merchandise: Kpop Clothes is not affiliated with the artists mentioned, their agencies or their labels.

Each product is printed on demand, once the order is placed, by print partners based in Europe. The essential characteristics (type of garment, sizes, colours) are described on each product page. Pictures are mockups that are as faithful as possible; slight differences in colour or print position may exist between the screen and the finished product without constituting a defect.

3. Prices

Prices are shown in euros, all taxes included (VAT included). Standard shipping is free; an optional insured delivery is offered at $10.99, and the total price, shipping included, is shown before the order is confirmed. For deliveries outside the European Union, import duties and taxes may be charged by the authorities of the destination country; they are payable by the Customer. Kpop Clothes may change its prices at any time; products are invoiced at the price in force when the order is confirmed.

4. Orders

The Customer selects the products, their size and quantity, then enters their contact details and delivery address. A summary lets them check the details and the total price of the order, and correct any error, before confirming it.

The order is final once payment is confirmed. An email summarising the order is sent to the Customer. Kpop Clothes may refuse or cancel an order in case of a previous dispute, suspected fraud or impossible delivery; any amount paid is then refunded.

5. Payment

Payment is made online when ordering, by bank card (Visa, Mastercard, CB) through the secure payment platform Stripe. Card details do not go through kpop-clothes.com and are not stored by Kpop Clothes. The amount is charged when the order is confirmed.

6. Production and delivery

Products are delivered to the address given by the Customer, in the countries offered at checkout. The usual delivery time is 5 to 8 business days from the order confirmation, production included. If several products are made by different print partners, the order may arrive in several parcels at no extra cost.

If the delivery is more than 30 days late compared with the indicated time, the Customer may cancel the order under the conditions of Article L.216-6 of the French Consumer Code and be refunded in full.

With insured delivery, a parcel lost, damaged or stolen in transit is reprinted and sent again, or refunded. In any case, if a parcel arrives damaged, the Customer is invited to note it with the carrier and to contact Kpop Clothes at boutiquekpopclothes@gmail.com with photos.

If the Customer has given a wrong or incomplete address, the costs of sending the order again are payable by the Customer.

7. Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the order to withdraw, without giving any reason. Products printed on demand from the designs of the catalogue are not personalised items: the right of withdrawal applies to them.

To withdraw, the Customer notifies Kpop Clothes of their decision by any unambiguous statement, for example by email to boutiquekpopclothes@gmail.com, stating the order number. The Customer then has 14 days to send the products back, unworn, unwashed and in their original condition. Return costs are payable by the Customer.

Kpop Clothes refunds the price of the products and the standard delivery costs no later than 14 days after being informed of the withdrawal, using the same means of payment; the refund may be deferred until the products are received back. The Customer is liable for any loss of value resulting from handling beyond what is necessary to establish the nature and characteristics of the product (for example, an item worn or washed).

8. Legal guarantees

Products benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) for two years from delivery, and from the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). Under the guarantee of conformity, the Customer may choose between repair and replacement, or obtain a price reduction or a refund under the conditions set by law.

In practice, for a printing defect or a non-conforming product, the Customer contacts Kpop Clothes at boutiquekpopclothes@gmail.com with a photo: the product is reprinted and sent again free of charge, or refunded.

9. Intellectual property

All elements of kpop-clothes.com (designs, texts, logo, structure) are protected by intellectual property law. Any reproduction, representation or use, in whole or in part, without prior written authorisation is prohibited. The names of the artists and groups mentioned belong to their respective owners and are used only to describe the theme of the products.

10. Personal data

The data collected when ordering is necessary to process and deliver the order. How it is processed is described in our Privacy Policy, available from the footer of the website.

11. Liability

Kpop Clothes cannot be held liable for non-performance of the contract caused by force majeure, a disruption or strike of transport services, or by the Customer. The website may contain links to third-party websites whose content Kpop Clothes does not control.

12. Customer service, mediation and disputes

For any question or complaint, the Customer first contacts customer service at boutiquekpopclothes@gmail.com. If no amicable solution is found, the Customer may refer the matter free of charge to the following consumer mediator: [TODO].

These terms are governed by French law. This does not deprive a consumer living in another EU country of the protection of the mandatory provisions of the law of their country of residence. Failing an amicable settlement, the dispute is brought before the competent courts.

13. Seller identification

[TODO] — [TODO] — [TODO] — SIRET [TODO] — EU VAT number [TODO] — Contact: boutiquekpopclothes@gmail.com.